Refund policy

1. 14-day right of withdrawal

You have the right to withdraw from your order within 14 days of the day on which you, or a person you name, received the product. If the order is delivered in several consignments, the period starts from receipt of the last one.

To withdraw, tell us clearly before the deadline:

wecare@luonkos.com

Give your order number and the products being returned. You may use the model withdrawal form below, but it is not compulsory — any unambiguous statement is enough.

Return the product within 14 days of your withdrawal notice.

2. Cost of returning

You bear the cost of returning the goods when you withdraw. We do not supply prepaid return labels.

You are responsible for the product until it reaches us. We recommend a tracked service.

If the product is faulty or was delivered in error, we bear the return costs.

3. Condition of the returned product

You may handle the product as you would in a shop. You are liable for any diminished value resulting from handling beyond that.

Where possible, return the product in its original packaging and with all its parts.

4. Exceptions to the right of withdrawal

There is no right of withdrawal for a product sealed for hygiene reasons where the seal has been broken after delivery. This applies to our cosmetics where the product was delivered sealed.

Nor is there a right of withdrawal for a product made to the consumer's specifications or clearly personalised.

The exceptions do not apply to a faulty product. Where a product is faulty you always have your statutory consumer rights.

5. Seasonal extended return periods

We may offer an extended return period during campaigns. Any extension is stated clearly at the time of purchase and applies only to orders placed during that period. Otherwise the 14-day period applies.

6. Faulty or damaged products

If a product arrives damaged or faulty, contact wecare@luonkos.com. Include your order number and photographs.

We are liable for faults in accordance with consumer protection law.

7. Refunds

We refund the payments we have received no later than 14 days from receiving your withdrawal notice. We may withhold the refund until we have received the product back or you have shown that you have sent it.

The refund is made using the same payment method you used, unless otherwise agreed. The refund costs you nothing.

We also refund the original standard delivery costs. If you chose a delivery method other than the cheapest we offer, we refund delivery costs at the level of the cheapest method.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
eBrands Global Oy
Pieni Roobertinkatu 9
00130 Helsinki
Finland
wecare@luonkos.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following goods:

Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: