Shipping policy

Order processing

We usually dispatch orders within 1–2 working days. Processing can take longer during campaigns and around public holidays.

Delivery times

The estimated delivery time is shown at checkout. The estimate is not a binding delivery date, and carrier delays can affect it.

If we have not delivered your order within 30 days of the contract being made, you may set a new reasonable deadline and cancel the purchase if we do not deliver within it.

Delivery costs

Delivery costs are calculated and shown at checkout before you confirm your order. Campaign delivery offers apply only where they have been separately announced.

Delivery area

We ship orders from within the EU. The countries we deliver to are shown at checkout. The dispatch location may vary depending on product availability; it does not affect the price or your rights.

Our carrier partners include PostNord and DHL. The carrier used depends on the destination country and the delivery method chosen.

Customs and import taxes outside the EU

There are no customs formalities or import taxes on deliveries within the EU.

We also ship outside the EU: to the United Kingdom, Norway and Switzerland. On those deliveries, customs duties, import taxes or carrier handling fees may become payable, as determined by the authorities of the destination country.

Unless stated otherwise at checkout, these charges are not included in the price shown and are payable by the customer. The final amount to be charged is always shown at checkout before you confirm your order.

Incorrect address or failed delivery

If a shipment is returned to us because of incorrect address details or because it was not collected, we will contact you. We can resend the order against new delivery costs, or cancel the purchase and refund the payment.

This does not limit your right of withdrawal or your rights where a product is faulty.

Questions

wecare@luonkos.com